MYDAWA has completed a major upgrade of its website and mobile applications, aimed at delivering a more secure, reliable and intuitive healthcare experience for customers. This was revealed by MYDAWA’s CEO, Al Theuri,on LinkedIn.
The upgrade followed more than 16 months of development and testing. There were some challenges initially that affected sign-ins, order placements and delivery timelines.
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The issues were primarily linked to the order management system and intermittent app-specific glitches according to the CEO. The MYDAWA team deployed fixes across the web platform, updated mobile apps were submitted to Google and Apple. By mid-December, most issues had been resolved. Customers experiencing residual app challenges were advised to switch to the web version or use M-PESA for payments.
“Our professional and highly trained customer service team has cleared the backlog and is ready to support customers with tracking deliveries, consulting with clinicians, and providing feedback,” Theuri said.
Theuri concluded, “Our vision remains simple but ambitious: to improve health outcomes for everyone we serve. Every decision we make, from technology investments to service expansion, is guided by this purpose.”
Also Read: MYDAWA Secures $9.6M to Expand Across East Africa, Eyes 8M Patients by 2032
