Zoho has introduced a new AI-powered features across its platform.
The new agentic AI capabilities cut across Zoho’s collaboration, customer experience, and human resources products. They are designed to help businesses streamline repetitive work, improve decision-making and focus on high-value tasks.
“Businesses are increasingly eager to leverage AI but often face obstacles such as high implementation costs and fragmented systems,” said Veerakumar Natarajan, Country Head for Zoho Kenya. “Zoho’s unified, homegrown technology stack removes these barriers by making AI available automatically and at no extra cost. This makes adoption practical, affordable, and impactful for businesses across the continent.”
The company’s new features expand on its growing AI ecosystem that already includes Zia, Zoho’s long-standing intelligent assistant, and Zia LLM, its proprietary large language model built specifically for business use. Together, these tools underpin Zoho’s agentic AI approach, which connects more than 55 of its integrated business applications.
Within Zoho Workplace, AI has been upgraded in tools such as Mail, Cliq, Sheet and Tables. Ask Zia assistant can now handle multi-step tasks spanning multiple applications. On the other hand, the new AI Base Creation feature in Zoho Tables can instantly generate complete data structures from a short text prompt. Keyword Extraction, Sentiment Analysis and Language Detection make it easier for teams to organize and interpret data.
Zoho Desk now includes intelligent agents such as the Resolution Expert, which learns from past support cases to improve future responses. Zoho Sign users on the other hand can now take advantage of Agreement Intelligence to draft and query contracts using AI. This eliminates the need for third-party integrations.
Zoho Recruit now comes with AI-driven tools that simplify candidate matching and assessment creation. The platform can automatically analyze CVs, match them to relevant job descriptions and even generate tailored assessments for each role.
Zoho has also emhasized that it approaches AI responsibly. The company says its models are not trained on customer data and do not store user information. This ensures privacy and compliance with data protection standards.
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Also Read: How Zoho Is Quietly Powering Kenya’s Digital Transformation
