Zoho Expands Its CRM Power with AI-Driven Tools
May 19, 2025
Zoho has upgraded its customer experience (CX) platform by rolling out new AI features, driven by its proprietary AI engine, Zia. The goal is to simplify CRM, make it smarter, and usable by every department…
What you should look out for when considering using generative AI in low-code platforms
July 1, 2024
By Veerakumar Natarajan, Country Head – Kenya, Zoho Corp. Business growth worldwide is increasingly being influenced by data-driven innovation. In Kenya, for instance, private and public institutions are also gradually turning to generative AI to…
Zoho Announces Early Access to CRM for Everyone
June 7, 2024
Zoho has announced early access to Zoho CRM for Everyone, a new set of industry-first capabilities aimed at democratising CRM to all teams involved in customer operations activities. The company also unveiled significant enhancements to…
Zoho Records Impressive 41% Growth in Kenya
February 29, 2024
Summary Appetite for enterprise apps in kenya propelled Zoho’s growth in Kenya last year. The company reports that in 2023, it grew by 41% in kenya. This makes Kenya one of the fastest growing markets…
Zoho Partners with MOMO Pencils to Support the Education of Underprivileged Children in Kenya
February 19, 2024
Zoho has partnered with MOMO Pencils, a leading manufacturer of eco-friendly stationery in Nairobi, for the “Hope for Literacy” program that works towards eradicating inter-generational poverty in Kenya. Under this program, Zoho will work with…
The growing importance of privacy amongst customers and how businesses should cater to it
February 8, 2024
By Veerakumar Natarajan, Country Head – Kenya, Zoho Corp. Privacy is a growing concern for technology consumers worldwide. While there was a time when that may not have been the case for countries like Nigeria and…
Zoho Invoice Integrates M-PESA to Simplify Payments
January 29, 2024
Zoho Invoice has announced integration with M-Pesa to offer a seamless way for businesses to simplify their payment processes. Before diving into the integration process, it’s essential to generate the necessary app credentials in Daraja…
Cybersecurity Awareness Month: Security measures refresher for businesses in a hybrid world
November 1, 2023
With hybrid work becoming popular and new tech like AI depending on data mining, there are growing concerns amongst many businesses regarding cybersecurity. As Cybersecurity Awareness Month draws to a close, Veerakumar Natarajan, Country Head,…
Fostering scalable expansion through an outstanding customer experience
September 21, 2023
By Veerakumar Natarajan, Country Head, Zoho Kenya For most businesses, the most common goal is expansion. However, for many organisations, there are barriers to this being feasible because of the fiercely competitive business landscape. While…