Safaricom partners with Elgeyo Marakwet County to digitize county services
May 4, 2023
Safaricom has announced the signing of an MOU with the County Government of Elgeyo Marakwet to digitize the county’s operations through the myCounty App. The initiative is part of Safaricom’s wider technology initiative to help…
HELB Beneficiaries to Receive Loans Directly to M-PESA Accounts
April 28, 2023
Safaricom has partnered with the Higher Education Loans Board (HELB) to launch the HELB Mobile Wallet and HELB M-PESA Mini App. This partnership will enable all HELB beneficiaries to receive the upkeep portion of their…
Safaricom Expands 5G Coverage to 28 More Towns in Kenya
April 24, 2023
Safaricom has announced an expansion of its 5G coverage to 28 towns across 21 counties. This is a significant milestone for the company, which launched 5G in Kenya in October 2022, making it the first…
Safaricom Announces Reduced 4G Wi-Fi Router Prices and Daily Data Bundles
April 5, 2023
Safaricom has announced a revamp of its 4G Wi-Fi proposition to reduce router prices and introduce new daily allocation packages for its home customers as an alternative to the fibre service. The move is aimed…
M-Pesa Invests $2 Million in Nairobi Shared Service Operations Centre
March 22, 2023
Safaricom has announced the launch of its Shared Service Operations Centre (SSOC) for M-Pesa Africa in Nairobi, with an investment of over $2 million. The M-Pesa SSOC will be responsible for overseeing service operations and…
Safaricom Appoints Fawzia Ali as Chief Consumer Business Officer
March 22, 2023
Safaricom has appointed Fawzia Ali as the new Chief Consumer Business Officer, effective 15th March 2023. Fawzia has been holding this role in an acting capacity since July 2022, and her appointment follows her exceptional…
Safaricom and Nairobi City County Partner to Bring Digital Solutions to Nairobi Residents
March 10, 2023
Nairobi City County has signed a partnership with Safaricom to digitise the county’s services and operations. The partnership will see Safaricom develop and support the “My Nairobi App” as part of the “My Nairobi” hub,…
Safaricom To Automatically Use Bonga Points to Settle Okoa Jahazi Defaults
March 8, 2023
Safaricom has implemented a new policy that allows it to use its loyalty points program, known as Bonga Points, to settle unpaid credit advances called Okoa Jahazi. According to the Business Daily, the move is…
High Court Intervenes in Mobile Money Debate: Bank-to-Mobile Charges Suspended Pending Determination of Suit
January 13, 2023
Yesterday, the High Court of Kenya issued an interim order suspending the reintroduction of bank-to-mobile money charges by Safaricom and the Central Bank of Kenya (CBK). The order was issued in response to a petition…