This is an updated version of this post.
Safaricom has revamped its home fibre packages in 2024 while maintaining the same rates. The company has done this in response to Starlink’s push and growing popularity in kenya. The telco has introduced a new 1Gbps (Gigabit per second), the highest in the country so far for home internet. This is perfect for gamers or anyone who needs ultrafast internet speeds.
Besides the 1Gbps platinum package, safaricom has also increased the speeds for all its existing packages. The extra speeds range from 5Mbps for the cheapest Bronze (10Mbps) package to 400Mbps extra for the Diamond (100Mbps) package.
To purchase Home Fibre Home plans, customers can visit MySafaricom app, dial *400# or visit Safaricom shops and dealer outlets.
Here are the speeds as of September 2024 if you are interested to know how much Safaricom fibre costs and its speeds. Keep in mind that there is still a Fair Usage Policy (FUP) limit where your speeds will be throttled after a certain limit.
| Package | New Speeds | Pricing | FUP Limit | Speeds after FUP |
| Bronze | 15 Mbps | KES 2,900 | 500GB | 1Mbps |
| Silver | 30 Mbps | KES 4,100 | 1000GB | 3Mbps |
| Gold | 80 Mbps | KES 6,299 | 1000GB | 3Mbps |
| Diamond | 500 Mbps | KES 12,499 | 1000GB | 3Mbps |
| Platinum | 1000 Mbps | KES 20,000 |
How do I contact Safaricom home fiber?
You can contact Safaricom home fibre by calling 400 using the line used to register for the service or just dial *400#.
How to pay for Safaricom home fibre?
You can easily pay for Safaricom home fibre by following these steps:
- Using the mySafaricom app and selecting the HOME Internet tab.
Payment via USSD:
- Dial *400# and select Option 1.
- Choose Option 1 (Pay)
- Proceed to pay
- Authenticate.
You can pay for Home Fibre using M-Pesa, Postpay Credit Limit or through Bonga point.
How do I know if Safaricom fibre is available in my area?
To see if Safaricom fibre is available in your area, please visit https://www.safaricom.co.ke/home/home-fibre.
How do I check my Safaricom home bill?
You can check your bills by dialling *334# or through the M-Pesa App.
