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Safaricom’s Statement on the April 24th Network Outage

safricom

You have probably heard that yesterday Safaricom suffered a major network outage that affected Voice, Data, SMS, M-PESA and Enterprise services. The company says that it has fixed the issue and below is the statement it has issued.

Following yesterday’s system outage affecting a number of core services on our network, I am pleased to announce that all services are now fully restored.

We had two traffic outlets which failed rapidly one after the other. In response, as a priority, the team very quickly started operating the affected functions from our redundant equipment in order to restore services.

Although most customers could call, text and use data by noon and M-PESA by late afternoon yesterday, this work came to an end this morning. We are now working to ensure that network stability continues.

I truly appreciate our customers’ patience and understanding as we worked to resolve the issue and sincerely thank you for staying connected to Safaricom.

As a small gesture, from midnight tonight to midnight tomorrow, all our customers will be able to send money on the M-PESA network for free.

Once again, we would like to apologise for all inconvenience caused. Thank you for staying on our network.

Also Read: Safaricom Introduces A New Dynamic Bundle Dubbed ‘FLEX’

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Editor at TechArena. I cover all things technology and review new gadgets as I get them. You can reach me on email: kaluka@techarena.co.ke
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