VFS Global has launched a new Generative AI-powered chatbot to enhance customer support for travellers to the UK. The AI-Powered Chatbot not only utilizes advanced Generative AI technology to offer human-like, conversational support, but does so through both voice and text commands, providing instant, accurate, and accessible information for customers travelling to the UK. The AI-Powered Chatbot addresses the increasing demand for efficient customer support, allowing users to easily access the information needed to navigate the application process. Jen Vidler, Deputy Director, Cross Cutting Service Operations, Visa, Status and Information Services, Customer Services Group, UK Visas and Immigration, said, “The rollout of VFS Global’s AI-powered chatbot…
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Westcon-Comstor has announced significant enhancements to its Microsoft Advanced Support Services portfolio for its Southern Africa partners. These updates include new assessments designed to empower Microsoft partners with actionable insights, optimise customer environments, and strengthen their positions as trusted advisors. As the only distributor offering 24/7 advanced technical support for Microsoft Azure and M365, Westcon-Comstor continues to lead the way in delivering strategic, partner-centric solutions. “Our mission is to provide Microsoft partners with the tools and expertise to stay ahead in an increasingly complex cloud landscape. With our expanded suite of assessments and always-on support, we’re helping partners unlock new…
By Jane Kariuki, LG Electronics East Africa Head of Marketing. AI has been a part of the global zeitgeist ever since it was thrust into the limelight by tech companies releasing free and public versions of generative AI platforms. The entire world was suddenly awake to the realm of creative possibilities they now had access to thanks to Artificial Intelligence. Soon after, every industry began using AI as a buzzword, promising the sun, moon and stars, by having their products be AI-powered. This included everything from toothbrushes to garage doors that operate with the power of machine learning and artificial…
British International Investment (BII), the UK’s development finance institution and impact investor, has announced the provision of a $100 million Tier 2 capital facility to KCB Bank Kenya to increase its lending capacity to climate-related projects and women-led small and medium-sized enterprises (SMEs). The funding will strengthen KCB Bank’s balance sheet and fund local companies scaling innovative climate technologies, including renewable energy, green mobility, and firms creating sustainable value chains in the agriculture sector. It also aligns with the bank’s adopted UN Sustainable Development Goals 5 (Gender Equality), 8 (Decent Work and Economic Growth), and 13 (Climate Action). The new facility will…
Datacentrix has been re-awarded HP’s prestigious Amplify Impact Partner status. This recognition highlights the company’s commitment to sustainability, diversity and social responsibility, as well as its efforts to drive positive change within the community. HP’s Amplify Impact Partner recognition is granted to only those business partners that actively integrateenvironmental and social responsibility into their operations and sales strategies and make a positive impact through their business practices with HP products. “Socio-economic and environmental challenges demand that all organisations shift their business norms to succeed in a more conscious world, and Datacentrix is no exception,” states Datacentrix Group CEO, Ahmed Mahomed. “Environmental, Social and Governance…
Airbus has signed a 7-year Flight Hour Services (FHS) contract with Ethiopian Airlines for the comprehensive maintenance of its fleet of 24 Airbus A350 aircraft, including both the A350-900 and A350-1000 models. This agreement will provide Ethiopian Airlines with dedicated on-site stock in Addis-Abeba, access to Airbus material pools worldwide, as well as repair and engineering support for a wide range of critical rotable parts. By leveraging Airbus’ extensive engineering expertise, Ethiopian Airlines will benefit from guaranteed component availability, rapid access to essential parts, and optimised maintenance processes. This will ensure minimal aircraft downtime and maximise operational reliability across its…
Westcon-Comstor has announced that it has become an official distributor of Microsoft cloud solutions across Africa. The announcement of the pan-Africa distribution agreement follows a successful collaboration between Westcon-Comstor and Microsoft in southern Africa over the past 16 years. Under the newly-expanded agreement, Westcon-Comstor will distribute key Microsoft tools and solutions including Azure, Modern Work, security and Microsoft 365 business apps to a network of IT channel partners across the continent. These partners – spanning technology resellers, systems integrators and managed service providers – will benefit from Westcon-Comstor’s value-added services such as education, enablement and training as they drive adoption…
A new report by NTT DATA has revealed a growing crisis in AI responsibility. While businesses are rapidly adopting artificial intelligence, leadership and governance are struggling to keep up, creating significant risks for investment, security, and public trust. The report, titled The AI Responsibility Gap: Why Leadership is the Missing Link, is based on insights from over 2,300 C-suite executives and decision-makers across 34 countries. It highlights a critical need for stronger leadership in guiding AI innovation while ensuring ethical responsibility. According to the findings, 81% of executives acknowledge that AI governance, leadership, and workforce readiness are not advancing at…
At least 128 schools in Nyandarua and Laikipia counties are set to benefit from Safaricom’s School Regreening Programme that aims to engage learners in environmental conservation while enhancing food security. So far, 40 schools in the two counties have benefited from a week-long fruit tree growing exercise where each received 50 fruit seedling tailored to the local ecological conditions. The seedlings range from Hass avocados to apple mangoes, oranges, and loquats. “Safaricom’s goal to achieve net-zero emissions by 2050 goes beyond carbon reduction to creating long-term benefits for future generations. Through the programme, we will create awareness on environmental stewardship among learners, giving them early exposure to knowledge and training to develop…
Samsung Electronics announced the release of the much-hyped and talked-about Samsung Galaxy S25 series on January 22, featuring significant hardware upgrades and ushering in a new era of AI-driven innovation empowering users not just in Kenya, but around the world, to unlock new realms of creativity, forge deeper connections and streamline everyday tasks like never before. The Galaxy S25 series has set a new standard of mobile AI innovation though an AI OS we built from the ground up… Thanks to One UI 7 and its integrated AI agents, users can effortlessly enjoy a more personalized, intuitive and natural mobile…