Equity Bank is offering convenience and accessibility for its customers through the seamless integration of Western Union services into its digital channels. Launched in early 2023, this collaboration has empowered Equity Bank customers to send and receive funds globally with unparalleled ease.
With the integration of Western Union services into Equity Mobile App and Equity Online, customers can now initiate transactions from virtually anywhere. Customers can send money directly to recipients’ bank accounts worldwide or opt for a cash pick-up transaction, with recipients able to collect the money from any Western Union Agent spanning more than 200 countries and territories.
By leveraging Equity’s digital channels, customers can effortlessly send funds using the Equity Mobile App or Equity Online, eliminating the hassle of traditional remittance processes. Moreover, recipients can conveniently receive funds by simply inputting the tracking number (MTCN) and relevant details on the app, with the option to deposit the received funds into their preferred Equity bank account.
This integration aligns with the Bank’s strategy of making banking a lifestyle and providing customers with convenience, freedom of choice, and control over their transactions. Equity Bank’s digital strategy underscores its commitment to safety and platform experience enhancement. By focusing on mobile technologies, internet, and artificial intelligence, the Bank aims to position banking as an integral part of customers’ lifestyles, offering unparalleled convenience and control.
The collaboration with Western Union will facilitate cross-border payments, connecting individuals with their loved ones across economies and geographies. This integration also enables millions of customers to conduct transactions quickly, conveniently, and reliably, 24/7.
In addition to the Western Union integration, Equity Bank has introduced cutting-edge features on its Mobile App and Online platform. These enhancements include a streamlined navigation system, an updated user-friendly interface, and a range of digital financial services such as instant settlement for PayPal Withdrawal, QR code payment capability, payments scheduling, credit card statements, and easy access to notifications and customer support via WhatsApp.To access these innovative services, customers can simply download Equity Mobile App on Play Store for Android users or App Store for IOS users.
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