International money transfers can be a hassle, especially when it comes to accessibility, reliability, and security. With the integration of Western Union services on the Equity Mobile App and Equity Online, Equity Bank Kenya Ltd has taken the lead in enhancing its digital banking offering and making international money transfers easier and convenient for its customers.
This partnership allows Equity Bank customers to send and receive international money transfers, through Western Union, directly from their devices, making it convenient and accessible from almost anywhere. The money can be transferred directly to the receiver’s bank account around the world, as well as to other Equity Bank accounts in the region. The receiver can also choose to receive the transfer as a cash pick-up from any Western Union Agent across more than 200 countries and territories.
Receiving money has also become easy and convenient, as customers can simply input the tracking number (MTCN) and other relevant details on the app, and have the money transfer deposited into their preferred Equity Bank account.
Equity Bank Kenya Managing Director, Gerald Warui, comments on the partnership: “We are determined to continue leveraging on partnerships and technology to improve consumer experiences at all our customer touchpoints. This integration with Western Union is aligned to our goal of making banking a lifestyle, giving customers convenience, freedom of choice, and control as they carry out their transactions.”
Western Union Regional Vice President of Africa, Mohamed Touhami El Ouazzani, adds: “At Western Union, we connect people by enabling them to send and receive money through one of the world’s most expansive, flexible, and versatile financial networks. We are excited to expand our services with Equity, so that customers can move money conveniently, reliably, and at speed – providing them with that essential link across economies and geographies, to their loved ones.”
Equity’s aggressive digital strategy has seen it enhance its digital banking, focusing on mobile technologies, internet, and artificial intelligence to drive safety and online channel experience. With the addition of Western Union international money transfer services on Equity Mobile App and Equity Online, Equity further extends its digital service offering, enabling millions of customers to send and receive cross-border payments quickly, conveniently, and reliably, at any time of the day or night.
To enjoy Western Union services on their personal devices, Equity customers will need to log on to the new single sign-on online banking platform, which offers a seamless experience with simplified customer journeys and enhanced security. This comes with an added layer of security through One Time Password – OTP.
Equity Bank and Western Union’s partnership is a step in the right direction in making international money transfers easy, convenient, and secure. With the integration of Western Union services on the Equity Mobile App and Equity Online, Equity Bank customers can now enjoy the freedom of choice, control, and convenience in their transactions.
