Author: Kaluka wanjala

Kupa Kenya and Huawei have announced a new partnership that will see the roll out of the Artificial Intelligence Customer Care (AICC) system. The two companies hope this partnership will help boost the the customer experience for Kupa Kenya’s clientele by using cutting-edge technology and innovative solutions. The AICC system is designed to streamline customer interactions, improve service efficiency, and provide real-time support, thereby ensuring a seamless and satisfying experience for all users. This partnership underscores Kupa Kenya’s commitment to adopting state-of-the-art technology to meet the evolving needs of its customers. Huawei’s experience in technology and innovation makes them an…

Roam has announced plans to open 10 extra solar-powered EV charging hubs (Roam Hubs) in Nairobi. This will be done with funding provided by ENERGICA, a European Union-supported initiative under Horizon 2020. The project will help accelerate the adoption of clean energy solutions by offering affordable battery rentals, optimized charging and quick after-sales services for electric motorcycle riders in Nairobi. Each Roam Hub can make between 400 – 500  transactions daily for both charging and renting batteries.  ‍Roam is one of three demonstration sites selected in Africa by ENERGICA to develop locally adapted, innovative technologies. While Roam focuses on expanding clean…

Amenli has closed a new funding round of $2.3 million aimed at accelerating its growth and enhancing its service offerings. The investment was led by the European Bank for Reconstruction and Development Venture Capital arm (EBRD) and includes a follow-on investment from Y Combinator (YC), underscoring a strong vote of confidence in Amenli’s innovative approach to disrupting insurance distribution in emerging markets. The funds will be strategically allocated to boost growth through evolving technological capabilities and solutions, diversify distribution channels, heavily invest in product development to digitise the customer experience, and leverage the FRA’s initiatives towards eKYC and eSignature. With…

Safaricom has announced the start of a 90-day online gaming challenge dubbed ‘Wai Ndai’ Challenge. The challenge kicked off on 16th November 2024 and will run till 15th February 2025.  Customers can take part in simple puzzle and arcade games as well as action games and stand a chance of winning daily cash vouchers totaling Ksh 500,000 and 3 lucky winners will win the 3 available Suzuki Altos. One Suzuki Alto will be up for grabs every month for three months. “Through the ‘Wai Ndai’ Challenge, we aim to deliver an engaging gaming proposition that resonate with our youth customers,…

The Cloud Native Computing Foundation (CNCF) and Linux Foundation has partnered with Andela to train 20,000 to 30,000 African technologists in cloud native basics to enable them to excel in jobs globally as cloud native development grows. The training—done at no cost to the participants—will begin next year and unfold over two to three years. Participants will have the opportunity to train for the Kubernetes and Cloud Native associate (KCNA) certification, which demonstrates a user’s foundational knowledge and skills in Kubernetes and the wider cloud native ecosystem, and the Certified Kubernetes Application Developer (CKAD), which certifies that users can design, build, configure, and expose cloud…

NTT DATA has unveiled groundbreaking research that signals a significant shift in the application of Generative AI (GenAI) technology.  According to the report, titled Global GenAI Report: How organizations are mastering their GenAI destiny in 2025, the experimental phase of GenAI is rapidly giving way to strategic investments aimed at driving business performance, transforming workplace culture, and enhancing compliance, safety, and sustainability. The study surveyed over 2,300 IT and business leaders from 12 industries and 34 countries, revealing that nearly all organizations have already invested in GenAI, with 83% establishing “expert” or “robust” GenAI teams. The report further shows that organizations…

Equity Bank has announce the reduction in interest rates on all new and existing Kenya Shilling-denominated credit facilities, following the recent decision by the Central Bank of Kenya’s Monetary Policy Committee (MPC) to cut the Central Bank Rate (CBR) from 12.75% to 12.0%. The reduction, effective 18th November 2024, reflects Equity Bank’s proactive commitment to making credit more affordable and accessible to a wider range of customers, furthering financial inclusion and stimulating economic activity across Kenya. This is the 2nd time that Equity has reduced its lending rate within the last six months. It had reduced its rate in September 2024.…

By Alex Reiniger, RHEL Business Development Manager at Red Hat Africa is set to benefit greatly from adopting AI-driven and enabled technologies. Already, CEOs across Sub-Saharan Africa are already recognising the potential of generative artificial intelligence (GenAI) to accelerate growth and competitiveness, with many anticipating that it will enhance the quality of their businesses’ products and services.  For Africa to contribute to and participate in the global AI revolution, we must take a pragmatic approach. For businesses to build their own applications and solutions, they need access to the tools and systems that enable them to do so. That approach…

The home internet market in Kenya was shaken with the entry of Starlink earlier this year. With that, we have seen some existing home internet service providers adjusting their packages increasing speeds to keep users from leaving. Safaricom has already done this and JTL is doing the same with its Faiba Home Plus plans. All this competition benefits the end users as they get faster speeds than they were getting before. With more and more people demanding faster home internet speeds, there will be more to choose from on the market. Out of all the home internet providers in Kenya,…

AirAsia X (AAX) had its first flight to Kenya touch down at the Jomo Kenyatta International Airport (JKIA) last week. The flight from Kuala Lumpur landed on Friday evening with 377 travellers signifying s a significant milestone in Kenya’s quest to diversify its tourist source markets. This development is also expected to strengthen ties between the two countries, boost cultural exchange, and enhance economic collaboration through increased tourism and trade. While receiving the flight, Cabinet Secretary for Tourism and Wildlife, Rebecca Miano, said that the direct air link is an affirmation of Kenya’s growing significance in the global tourism and travel…