Access Bank and the National Bank of Kenya (NBK) have announced the introduction of a joint service integration. This integration will allow customers from either bank to access in-branch services seamlessly across more than 100 branches countrywide.
The initiative marks a significant milestone in the ongoing integration process following Access Bank Plc’s acquisition of NBK from KCB Group earlier this year. Customers of both institutions can now walk into any branch, whether Access Bank Kenya or NBK, and carry out core transactions such as viewing account details, making deposits and withdrawals and transferring funds.
Both banks assured customers that their existing accounts, cards, cheque books, and digital platforms remain valid and deposits secure. This step is designed to make banking more convenient and accessible while setting the stage for broader service integration.
“This move ensures banking is simpler, faster, and more accessible,” said Ralph Opara, Managing Director of Access Bank Kenya. “By opening our networks to each other’s customers, we’re also demonstrating our ambition to deliver stronger financial solutions, improved digital services, and greater choice.”
The integration brings together NBK’s established strength in retail and public sector banking with Access Bank’s global reach and innovation in digital banking. Retail and SME clients will benefit from wider physical access and more reliable digital channels. The combined platform will offer expanded support for trade finance and treasury management through Access Bank’s international hubs in Europe, the Middle East, and Asia.
George Odhiambo, Managing Director of NBK, emphasized the customer-first approach: “This synergy is a demonstration of how collaboration can deliver real value to customers. Together, we are building an institution that empowers communities and supports Kenya’s economic growth agenda.”
The integration is a key part of Access Bank’s broader East African expansion strategy. Following the completion of the acquisition, Access Bank Plc highlighted that its ambition is to strengthen its position in regional commerce, connect African businesses to global markets, and fuel intra-African trade.
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