VFS Global has launched a new Generative AI-powered chatbot to enhance customer support for travellers to the UK.
The AI-Powered Chatbot not only utilizes advanced Generative AI technology to offer human-like, conversational support, but does so through both voice and text commands, providing instant, accurate, and accessible information for customers travelling to the UK.
The AI-Powered Chatbot addresses the increasing demand for efficient customer support, allowing users to easily access the information needed to navigate the application process.
Jen Vidler, Deputy Director, Cross Cutting Service Operations, Visa, Status and Information Services, Customer Services Group, UK Visas and Immigration, said, “The rollout of VFS Global’s AI-powered chatbot demonstrates our continued commitment to ensuring our visa services are accessible, efficient and meet the needs of all customers. Providing instant access to accurate information about the visa application process will ensure we continue to offer the best service to our customers.”
Zubin Karkaria, Founder & Chief Executive Officer, VFS Global, added, “Technology and innovation have always been the cornerstones of our operations at VFS Global, and we are pleased to launch this AI-powered information solution which will significantly enhance the visa application experience for our customers travelling to the UK from across the globe. We are developing a range of AI and digital technology driven products to drive the next transformation in visa and consular services for our Client Governments and customers. We remain deeply committed to the responsible development of AI in accordance with the policies and requirements of our client governments.”
Key Features of the GenAI-Powered chatbot
- Human-like interactions: The AI-Powered Chatbot delivers responses that closely mimic human conversation, enhancing user engagement
- Country-specific information: Focussed solely on the customers’ needs, the information is highly accurate and relevant
- Data masking and PII detection: This process detects and masks any Personally Identifiable Information (PII); therefore, no sensitive data is stored
- Secure AI hosting: Deploys our Large Language Model (LLM) in a safe environment to prevent data sharing with external platforms
- Ethical AI practices: Minimises biases and ensures fair and consistent responses
- 24/7 availability: Customers can access assistance anytime
- User feedback mechanism: User feedback helps refine responses over time
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