Safaricom has officially launched the myCounty App, a digital platform that enables all 47 counties in Kenya to digitize their services in one place, providing a single, citizen access channel. The myCounty app will include payment for county services, revenue management systems, a citizen reporting and engagement tool, and solutions around agriculture, health, utility bills, and SME programs.
Makueni County becomes the first county to integrate with myCounty, with plans to gradually include all 47 counties in the coming months. myCounty will be accessible through a USSD short code, Android and iPhone app for all counties, and a mini-app on the M-PESA App, which will offer county services and payments, including parking fees, single business permit fees, market cess, land rates, property rates, among others.
The myCounty app will allow users to select their county of residence, which enables them to be linked to the specific county’s services for processing of requests. In addition, all users can also access services from other counties, which will enable payment of parking fees and other common fees.
The myCounty app seeks to ease access and payment of county services for the public, saving them from having to visit county offices for manual payments. Counties will benefit from more convenient – 24/7 access to their services, increased revenue collection, and better visibility of revenue collection and performance.
The myCounty app will also provide a “Sema Na Governor” feature empowering residents to engage their Governor or report issues. It will further provide key County and emergency services including requests for fire, ambulance, police, and more at the tap of a button.
Safaricom has developed a “gateway” that integrates services from all county providers in one digital channel. Counties will also benefit from additional capabilities, including revenue management, cash and bank reconciliation, credit control and debt management, and business intelligence systems.
The myCounty app is set to revolutionize how county services are accessed and paid for, and it will enhance efficiency and transparency in the management of county services. Safaricom has provided a digital solution that will enable counties to leverage technology to provide efficient and reliable services to citizens. The myCounty app will enable users to access all county services in one place, making it easier for citizens to interact with their county governments. The app will also provide a digital payment platform, which will reduce the need for manual payments and enhance efficiency in revenue collection.