AURA has announced a strategic partnership with Glovo Kenya aimed at improving safety and emergency response for independent riders operating on the delivery platform across Nairobi and other regions in Kenya.
The collaboration introduces a fully digitised emergency response infrastructure that allows Glovo Kenya riders to access transparent, verifiable safety and support services in real time.
Through AURA’s integrated platform, every rider-triggered alert is logged, timestamped and tracked from initiation to resolution. This replaces fragmented emergency processes with a structured, data-driven system that provides full visibility to Glovo Kenya’s operations team.
From the moment an incident is reported, the system enables real-time monitoring of the entire response lifecycle, including dispatch, arrival, and resolution, ensuring accountability at every stage. Riders will also have access to rapid support across medical, security, and roadside assistance services depending on the nature of the incident.
“Especially in complex urban environments like Nairobi, emergency response systems cannot be left to fragmented or ineffective systems,” said Victor Odera, AURA’s Kenya Country Manager. “AURA’s partnership with Glovo brings full transparency to emergency response for the first time — ensuring every incident is visible, every response is trackable, and every rider has access to rapid, verified support when they need it most.”
Liz Wambua, Operations Manager at Glovo added, “through our partnership with AURA, we are empowering the independent riders who use our platform with robust safety and health protections. Knowing that they are securely covered against unexpected road risks, from breakdowns to emergency response, gives them the peace of mind to focus on what they do best. This reflects our deep commitment to urban safety and the well-being of every rider connected to Glovo.”
The partnership is expected to set a new benchmark for safety infrastructure within Kenya’s on-demand delivery sector, particularly as platforms scale operations and seek stronger protections for gig workers navigating busy city roads.
For these and more stories, follow us on X (Formerly Twitter), Facebook, LinkedIn and Telegram. You can also send us tips or reach out at info@techarena.co.ke.
Also Read: How Glovo is Changing Delivery in Kenya – Interview with Caroline Mutuku