NCBA Bank has become the first bank in East and Central Africa to attain dual ISO/IEC 27001 and ISO/IEC 27701 certifications.
The certifications were awarded by the British Standards Institution (BSI), a global accreditation body. They reinforce NCBA’s position as a technology-driven bank focused on protecting customer, employee and partner data at scale.
ISO/IEC 27001 sets a global benchmark for Information Security Management Systems (ISMS).
NCBA is the first bank in East and Central Africa to attain ISO/IEC 27701 for privacy information management. This certification directly supports compliance with the Kenya Data Protection Act and the Uganda Data Protection and Privacy Act.
Commenting on the achievement, Isaac Owilla, Group Director for Technology & Operations at NCBA, said the certifications are part of the bank’s long-term journey to strengthen security and regulatory assurance.
“Attaining these dual ISO certifications is a significant milestone in our continuous journey to strengthen information security within our operations. Our customers can be assured that we uphold the highest standards in security, service management and regulatory compliance,” said Owilla.
The certification initiative was driven by NCBA’s expanding digital footprint, cross-border operations, and increased reliance on technology and third-party service providers. Phase One of the programme focused on Kenya and Uganda, with Kenya prioritized due to its role in delivering nearly 80% of the Group’s information security and technology functions.
Phase Two will extend certification to Loop DFS, Tanzania, and Rwanda, using the governance frameworks and lessons learned from the first phase.
Owilla added that NCBA is investing heavily in staff training, continuous improvement, and compliance culture to ensure the bank delivers secure, efficient, and high-quality digital services.
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