Safaricom Home Fibre is one of the internet service providers in Kenya. It provides fast and reliable connectivity to homes. If you are thinking of getting connected, this guide provides an overview of everything you need to know. It includes steps to take to check coverage in your area, available packages, speeds, installation process, prices and a few frequently asked questions you may want answers to.
What is Safaricom Home Fibre?
Safaricom Home Fibre is a high-speed internet service that uses fibre optic cables to deliver fast and stable connectivity directly to homes. This is different to traditional mobile data or wireless connections that can be affected by network congestion or poor signal strength. This makes fibre internet ideal for online classes, streaming, gaming and for those working remotely.
How to Check Safaricom Home Fibre Coverage
Safaricom Home Fibre is widely available across the country, but it is still a good idea to confirm if your area is covered. This is how you can do that:
Online Coverage Map
Safaricom provides an online tool that anyone can use to check if their area is covered. You can check the tool here. You can then enter your town/area, Estate/Building name, enter Closest Landmark and your general area. This will provide you with a clear picture of the coverage around your area before proceeding.
You can also visit any Safaricom Shop or Home Fibre Clinic to get assistance on the same. In most neighbourhoods, there are posters indicating that the service is available in that specific area and phone number to call.
Safaricom Home Fibre Packages, Prices and Speeds
Safaricom offers different packages to suit varying needs of users. The different packages available make this product ideal for small households or even heavy internet users. Below are the current common plans as of September 2025.
| Package | Speeds (Up to) | Price (KES/Month) | Best For |
| Bronze | 15 Mbps | KES 2,999 | Light browsing & social media |
| Silver | 30 Mbps | KES 4,100 | Families, streaming, video calls |
| Gold | 80 Mbps | KES 6,299 | Multiple devices, HD streaming, light gaming |
| Diamond | 500 Mbps | KES 12,499 | Heavy users, online businesses, 4K streaming, gaming |
| Platinum | 1000 Mbps | KES 20,000 | 8K streaming, heavy online gaming, home automation |
Note: Packages and speeds may be updated in the future so always confirm the latest prices from Safaricom.
How to Get Connected to Safaricom Home Fibre
We have covered the first step which involves confirming that coverage is available in your area. Dial *400# and follow the prompts or call the number on the Home Fibre poster you see close to your house. You can also fill the online form on the online coverage map with your name, phone number and other key details and Safaricom will get back to you.
Safaricom will get back to you and send a technician for the installation. When the installation is done, you will be able to activate and proceed with payments and enjoy the service.
How to Pay for Safaricom Home Fibre
Now that you have a fibre connection, knowing the available payment options is a must. You can dial *400#, Select Home Fibre and then Pay.
You can also pay using the mySafaricom App by selecting the HOME Internet tab.
You also have the option of paying directly using the M-Pesa payBill number 150501. With this, you have to:
- Go to M-PESA Menu > Lipa na M-PESA > PayBill.
- Enter 150501 as the business number.
- Use your Home Fibre Account Number as the account number.
- Enter the amount (depending on your package)
- Complete the transaction.
Benefits of Safaricom Home Fibre
Some of the main benefits you can expect with Safaricom Home Fibre include
- A reliable connection with stable speeds and minimal downtime.
- No data caps or bundles running out as is the case with buying normal data bundle packages.
- There are different packages designed to satisfy different user needs so there is something for everyone.
- Easily accessible customer support through 400#.
Troubleshooting and Support
If you have a Safaricom Home Fibre connection and happen to face issues with your connection. You can reach out to Safaricom by dialling *400#. You can also restart your router to refresh your connection, this trick always seems to work for most people. You can also call Safaricom customer care or reach out to them through social media if the issues persist.
FAQs About Safaricom Home Fibre
1. How long does installation take?
Installation usually takes 24–72 hours after application. This all depends on the availability of technicians and equipment according to the company.
2. Can I upgrade or downgrade my package?
Yes. You can change your package anytime by dialling 400#. If the package you start with is not enough, you can upgrade and if it is too much, you can always downgrade.
3. Is there a setup fee?
Safaricom does charge installation or connection fees.
4. Can I use Safaricom Home Fibre for business?
Yes. While primarily designed for home use, no one will stop you from using ti for your business. That said, Safaricom has the Internet For Business product for businesses and that is ideal for businesses.
Also Read: Why Safaricom Home Fibre Has Become Essential for Modern Kenyan Families