OPPO has announced the opening of its biggest Service Centre in Nairobi, Kenya. The new OPPO Service Center will offer customers access to product service, repairs, and user guides on OPPO’s broad range of audio, mobile, and computing products.
With the new OPPO Service Center, customers will get to experience one-on-one consultations with OPPO’s technicians on their repairs, reducing phone repair wait time to under an hour with genuine OPPO spare parts and warranties. The Service Center will also let consumers to experience one-on-one interaction with various phone models of OPPO’s product line that cater to a wide variety of mobile phone users such as social media users, business users, mobile photography enthusiasts, among others.
In addition to repairs and product consultation, buyers will be able to receive on-the-spot software updates as well as guidance on how to make the most of OPPO’s smart ecosystem by leveraging the company’s various products, accessories, and services.
According to Fredrique Achieng, PR Manager OPPO Kenya, “at a time when customer satisfaction is at the core of business growth and statistics indicating that 86%, good customer service turns one-time customers into long-term brand champions according to Khoros, OPPO is focused on giving the best experience it can offer to our customers. This is not just in our phones and smart devices but also in customer service.”
The OPPO Service Centre, located at Emperor Plaza, Koinange Street, will offer a range of services, including:
- Authentication and warranty checks
- OPPO Care Product Repair tracking
- Software updates
- UV protection film installation
- Dedicated contact centre 0800601171 (toll-free)
- Original spare parts
The Service Centre will be open from 9:00am to 6:00PM Monday to Saturday.
For the next week, customers who visit the new OPPO Service Centre will receive amazing gifts from OPPO as the brand continues to appreciate its customers for their support. In addition, OPPO Kenya is introducing the OPPO Pad Air in the Kenyan market for the first time. Customers who visit the OPPO Service Centre will get to experience the OPPO Pad Air.
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