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Genuine Products, Customer Satisfaction and Fast Delivery is at the heart of Gadgets Leo

Gadgets Leo

Ecommerce in Kenya is a rapidly growing sector as more people access the internet and more retailers list their products on different platforms including their own websites. Gone are the days when you have to go to a specific shop just to buy a new phone. These days, you can do that over the phone or through a website and have the products delivered to you after a few hours.

One of the companies focusing on eCommerce in Kenya is Gadgets Leo. The company focuses on smartphones, their accessories and TVs selling them to customers across the country.

I recently had a chat with Mark Aswa, the founder of Gadgets Leo, to talk about the business, what it has to offer and how different it is from other platforms we have out there.

What is Gadgets Leo?

As I have mentioned above, Gadgets Leo is a Kenyan eCommerce site that focuses on smartphones, accessories and TVs. The website has been up for close to a year and positions itself as the hub for genuine products offered at the best prices with good customer service.

The ‘Leo’ part of the name means today and with that the company promises the same day delivery within Nairobi and its environs. This is quite different from what some other established platforms like Jumia. According to Mark Aswa, Gadgets Leo promises fast shipping in Nairobi with deliveries done within a few hours.  

You can buy from Gadgets Leo through their website, through phone or go to their store at Kimathi house (1ST Floor) on Kimathi street. Having different options is good as it targets different consumers who may prefer certain options they are comfortable with.

Shopping On Gadgets Leo, Delivery and Warranty

The process of buying from Gadgets Leo is straightforward. You can do so on their website, call them or visit their shop at Kimathi House. On their website, you can see the list of products they have in stock and even those that are out of stock. For products out of stock, you have the option of subscribing to alerts that will let you know when the product is in stock. This is the same thing that you can do for products that are yet to be launched in Kenya, just leave your email and you will be notified when the product is available.

You can filter through products by brand or price. This helps those who want a specific brand or have a certain amount of money to spend on a device but do not have time to go through different products. This simplifies the process of finding the right product for you.

To differentiate itself from other ecommerce sites, Gadgets Leo promises regular price updates. With this, you can keep coming back to the site to check up on the price of the product you want as you may end up finding a good deal at some point.

The checkout process is quick, just a couple of steps. Once you have ordered and gone through the entire process on their website, you will get a call to confirm your order and delivery location. You can then decide on the delivery date and location and the representative from the company can dispatch a rider with your gadget immediately.

Delivery costs vary depending on where you are in the country. Within Nairobi CBD, delivery is free but a Ksh 200 fee is charged to deliveries outside the CBD. The delivery fee does not go to Gadgets Leo but rather to the delivery partner they use. Delivery to some of the regions around Nairobi vary depending on the distance to be covered. For example, in Thika you should expect to pay Ksh 300 for deliveries.

Gadgets Leo accepts cash on deliver, MPesa and card payments. Cash on delivery is accepted in Nairobi, Nakuru and Eldoret. For the other towns, you have to pay before delivery.

With the products it sells, Gadgets Leo offers at least a 1 year warranty. There is the warranty guaranteed by the manufacturer for certain products officially available in Kenya and the company extends a shop warranty for products that are not officially available in Kenya. This goes a long way to instil confidence with the buyers who know that their products are of good quality and if something happens to them within the first year, they will be repaired at not cost to them.

Future of Gadgets Leo

As for what to expect from Gadgets Leo, Mark says that it will be the hub for the latest gadgets you can find in Kenya. The company sources its products from reputable suppliers so you are guaranteed to get genuine products at all times. Gadgets Leo prices its products competitively and that is what its customers should expect with daily price updates to ensure they are getting the best value for their money.

The company promises fast delivery for the products they have in stock. They go an extra mile to ensure their customers are happy and that is why to them customer satisfaction is key. It is not just about selling a device but rather advising their customers on the best products to get for a certain amount. You can call them whenever you are looking for a new gadget and they will guide you accordingly.

For some of the smartphones available at Gadget Leo, check out their website here.

About author

Editor at TechArena. I cover all things technology and review new gadgets as I get them. You can reach me on email: kaluka@techarena.co.ke
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