One of the biggest challenges of online shopping is delivery of purchased items. This is especially true for a country like Kenya and Jumia seems to recognize this. Since December last year, the company has been delivering for free to customers in Nairobi, Mombasa and Nakuru. With the delivery cost sorted, the company now wants to make it easier for customers to get the items they have purchased. To do this, the company has partnered with a courier service company, Aramex, to allow customers pick up their items from Aramex stores in Nairobi.
Parinaz Firozi, MD, Jumia Kenya said, “Some of our Customers who prefer to have their deliveries made at Aramex stores for pick up can select the closest store during the checkout process and click on ‘ship to this address’ and our customer centric staff will ensure quality service upon pick up.”
Read: Jumia Opens a New Hub in Nakuru
The stores from where customers can pick up include Thika Road mall, Yala Towers on Nairobi’s Biashara street, Maji House- Ngong Road, Aramex’s head office- Old Mutual building, General Accident house- Ralph Bunche Road and Westlands- outside corner plaza.
Currently Jumia charges KES 200 to deliver item below KES 5,000 in Nairobi. Those who pick up their purchased item from Aramex stores will not be charged.
Commenting on this partnership, Aramex Kenya MD Nicholas Mutua said, “Most of the customers who come to pick-up products they ordered on JUMIA are happy with the deliveries and efficiency. We are as well delighted to be part of this experience with incredible potential for growth.”
Jumia is on record saying the digital switch-over will boost e-commerce uptake in the country as more digital TV service providers continue to import three-service package set top boxes that involve Television, Internet and Telephone services over a single bill per month over one fibre optic cable connection allowing internet sharing among people within the same area.
